Important Stuff to Know
All prices indicated in this website are in New Zealand NZD dollars and include G.S.T.
Making a booking
Beginner Surfing Lessons
You can ring us directly to make a booking for one of our daily group beginner surf lesson – or you can book online on this website. We recommend you book in advance to avoid disappointment however there are often spaces available on the day. We don’t require a deposit for booking our daily surfing lessons but if you are booked in we do appreciate you contacting us to advise of cancellation.
Private Surfing Lessons
Private surfing lessons are essential to book in advance so we can arrange the best instructor to suit your level of surfing experience. We require a 50% non-refundable deposit to confirm a private lesson booking.
In the summer/high season from Nov-April, most people go directly to Ngarunui beach and hire surfboards and wetsuits from the Raglan Surfing School trailer without making an advance booking. In the off-season our equipment is rented from the Raglan Surfing School base in Whale Bay, the Karioi Lodge where it is also usually fine to arrange your rental on the day. However if you wish to make an advance booking to avoid missing out please contact us. You don’t need a deposit to book surfboard and wetsuit hire.
Surfing Packages are essential to pre-book because they include accommodation at the Karioi Lodge and this is often busy – especially in the high season. We require a 50% non-refundable deposit to book a surfing package.
Cancellation and Refund Policies
Refunding Deposits: To confirm a booking for both Surfing Packages and Private Lessons you must pay a 50% deposit. This deposit is non-refundable if the customer decides to cancel the booking.
Transferring your booking date and retaining your deposit is possible in some circumstances (for example in the off-season) but not guaranteed.
The deposit is fully refundable if the Raglan Surfing School cancels the surfing lesson due to extreme weather conditions or other circumstances.
Refunding a Booking that has been paid in full in advance (e.g. online): Any bookings for the daily group beginner surfing lessons that are cancelled will be 80% refunded (less a 20% booking fee) if the cancellation is made at least 4 working hours prior to the start of the lesson. For any cancellation made within 4 hours of the start of the lesson the refund may become non-refundable.
In the event that the Raglan Surfing School must cancel a surfing lesson due to extreme weather conditions or other circumstances a full refund will be